DBS Service 4

DBS Contract Services allow DBS clients to assure themselves that their IT functions are being cared for. Even at the most basic level, problems are able to be dealt with before they effect productivity or become catastrophic.

DBS Offers 3 levels of contracts and will customize contracts to fit your business' specific needs. As every business is different, and the needs associated are different, pricing is also specific to your business.

3 Contract Types:

Business Network Monitoring: This contract assures that your network and server functions are being monitored and managed regularly, so that, as issues begin, proactive intervention can be taken.

Network Monitoring and Maintenance: As above, all monitoring is provided and proactive intervention is available. Additionally, all necessary updates and maintenance are provided as well. This includes regular application of service packs and patches, updates and maintenance of server based applications like Virus protection, Backup software, mail and groupware applications and databases, and other "mission critical" server based applications. Additionally, desktop workstations are monitored and maintained with similar processes to protect the entire network against threats and provide the ability for proactive support which helps in avoiding the cost of critical recovery.

Maintenance and Support: Our most comprehensive, and most popular option. In addition to the monitoring and maintenance functions described above, DBS provides full server, desktop, and user support for all of the everyday IT needs a company may encounter. Every employee of the client company has access to e-mail, telephone, remote access, and on-site support for the issues they encounter during their work. With this type of contract DBS serves as your company's internal IT team, providing full support for your business' technical needs. The idea behind this type of support is that, often times, company's with as few as 10 computer users can have needs for an IT staff, but don't have the needs or resources enough to spend $50-$70K to hire that first full time IT staff, and an IT staff of one does not have the resources to support the company's full set of IT needs. With this type of contract, a company will spend less than half of that for an entire team with diverse skills and abilities which will allow the company to grow to more than 50 computers and users before needing the full time, on-site IT staff. - Pretty cool, huh?

Basic Breakdown of Contract Services

Category 1: Client Consultation*	Monitoring	Monitoring and Maintenance	Support and Maintenance
Consult on hardware and software purchasing	þ	þ	þ
Consult on system upgrades and modifications	þ	þ	þ
Consult on recommended technology changes, processes, and needs	þ	þ	þ

Category 2: Network Monitoring*
Regular remote verification that server and network functions are working properly	þ	þ	þ
Verification that tape backup procedures are being followed properly	þ	þ	þ
Verification that Server based virus and filtering functions are functioning and up to date	þ	þ	þ
Verification that Server services are functioning properly	þ	þ	þ
Identification of necessary updates and/or patches to server operating systems and server applications	þ	þ	þ
Monitor system logs and performance to identify imminent or persistent issues.	þ	þ	þ
Digital monitoring of server connectivity including text notification to DBS staff upon failures	þ	þ	þ
Regular reporting of status in all above areas	þ	þ	þ
Technical Communication with Client Staff Technical Point Person or Technical Team	þ	þ	þ

Category 3: Regular Maintenance*
Upgrades, patches, and service releases as appropriate		þ	þ
Workstation Software Maintenance (client specific software suite of applications and O.S.)		þ	þ
Server / Computer hardware maintenance and repair time (parts billed separately)		þ	þ
Network Security Maintenance including client owned virus protection, firewalls, and other security products		þ	þ
Backup/Virus Maintenance (excluding daily tape routine or storage of media)		þ	þ
Server / Infrastructure Maintenance		þ	þ
Maintenance of DNS, DHCP, WINS, Active Directory, Network Shares, and other network services		þ	þ
Maintenance of client owned Mail servers or POP Mail accounts including creating and removing users (Client users are responsible for maintaining their own mailbox and contents)		þ	þ

Category 4: Routine Network, User, and Desktop Support*
Management of User Accounts and Security			þ
Routine User Support including remote, over the phone and on-site support			þ
Software and hardware installation and configuration ((client specific software suite of applications and O.S.)			þ

Category 5: Planning / Corrective Action*
Growth and budget planning
Software Licensing Compliance
File Structure – Planning and Maintenance
Technical Planning and Proactive Support
Hardware and Software Resource Management
Consult on hardware and software purchasing
Consult on system upgrades and modifications

Category 6: Emergency Support / Response*
Response to Server or Network related emergencies.
Response to non-Server / Network technical issues

*Services provided may not be limited to those described here.

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Basic Breakdown of Contract Services

Information Request Form

Send mail to webmaster@dbsit.com with questions or comments about this web site.
Copyright © 2005 Digital Business Solutions
Last modified: 01/12/06

Basic Breakdown of Contract Services

Information Request Form

Send mail to webmaster@dbsit.com with questions or comments about this web site.Copyright © 2005 Digital Business SolutionsLast modified: 01/12/06

Send mail to webmaster@dbsit.com with questions or comments about this web site.
Copyright © 2005 Digital Business Solutions
Last modified: 01/12/06